Privacy Policy

Effective date: 13 October 2026

MedCare Hub (“MedCare Hub”, “we”, “us” or “our”) respects privacy and handles personal information in connection with the website at medcarehubgroup.com and enquiries about the ORCHESTRA healthcare compliance operations platform. Our contact location is Abu Dhabi, United Arab Emirates. Contact: info@medcare-hub.com.

1. Information we collect

Depending on how you interact with us, we may collect contact and enquiry details (such as name, business email, telephone number, organisation and role); account, subscription, billing and support information if you become a customer; and technical or security information generated by the website, such as IP address, browser/device details, timestamps, requested pages and server logs. Cookies and analytics information may be collected where those technologies are enabled and subject to applicable consent requirements.

Please do not send patient-identifiable information, medical records, passwords, identity documents or other sensitive information through general website forms, email or WhatsApp. Use such information only in a specifically approved service environment under appropriate written arrangements.

2. How we use information

We may use information to respond to enquiries, arrange demonstrations, prepare proposals, provide and administer contracted services, manage accounts and payments, provide support, protect our website and systems, improve our services, maintain business records and meet legal obligations. We process information on an applicable lawful basis, including consent where required, steps requested before entering a contract, performance of a contract, compliance with legal obligations or another basis permitted by applicable law.

3. Disclosure and service providers

We may disclose necessary information to service providers supporting website hosting, communications, customer support, payment processing, security, analytics and other business operations; to professional advisers; or to authorities where required or permitted by law. We expect service providers to handle information for authorised purposes and under appropriate safeguards. We do not offer personal information for sale as a standalone product.

4. International processing and health information

Some service providers may process information outside the United Arab Emirates. Where applicable, we assess such transfers and apply required safeguards. Health information can be subject to additional UAE healthcare and health-authority requirements, including Federal Law No. 2 of 2019 and applicable implementing rules. Do not upload patient or health information unless the specific service deployment, permissions, data-location arrangements and written agreements have been confirmed as suitable.

5. Retention and security

We retain personal information for no longer than reasonably necessary for the purposes described in this policy, including legitimate business, contractual, security and legal needs. Retention periods vary by information type and circumstances. We use appropriate administrative and technical safeguards intended to protect information, but no internet transmission or storage system can be guaranteed completely secure.

6. Your rights and choices

Depending on applicable law and the circumstances, you may have rights to request access to or correction or deletion of personal information, object to or restrict certain processing, withdraw consent where processing is based on consent, or complain to a competent authority. To submit a request, email info@medcare-hub.com. We may need to verify your identity and may retain information where lawfully required or permitted. We will respond in accordance with applicable law.

7. Cookies and analytics

The website may use cookies or similar technologies for essential functionality, security, performance and, where enabled, analytics. Your browser may allow you to manage cookies. Where consent is legally required for non-essential technologies, those technologies should be used only after valid consent. The technologies actually deployed on the website may change as the site is updated.

8. Third-party links and communications

The website may link to third-party websites or allow contact through services such as WhatsApp. Those services are operated by third parties and their own privacy terms apply. Avoid sending sensitive information through general messaging or email channels.

9. Children

The website and ORCHESTRA business services are intended for professional and business users and are not directed to children.

10. Changes and contact

We may update this policy when our services, practices or legal requirements change. The effective date above will be updated when a revised policy is published. Privacy enquiries and requests: info@medcare-hub.com.